About Us

What is Mylk?

Mylk is a boutique breast milk freeze-drying service. The Mylk Lab is built specifically to process breast milk only. Please note we are NOT a 'milk bank' and do not sell or distribute breastmilk. We only process those who already have a supply of frozen breastmilk and is made for that individual only.

How long does the process take?

  • The turn around time depends on the quantity of milk being sent.
  • Orders are done in order of receiving them
  • If you are worried or would like to know our current processing times please contact us prior.

Where do you ship/recieve from?

Currently we are only ship and service Australia.

Mylk Facts

How long can it be stored in the freezer before freeze-drying?

Based off the CDC Recomendations we advise that it be frozen prior to 12months as a safety precaution.

The sooner the breast milk can be freeze-dried the better, as most milk banks discard unused milk for this reason after 3months due to nutrient degradation.

What should I store my milk in?

  • We DO NOT accept glass or silicone frozen milk pouches.
  • We accept all other bags (medulla tommytippee, Phillips advent etc)

Is there a min/max volume per bag that I can send?

  • Only send bags with between 60-300mls in each.

Ordering

When will the shipping kit arrive?

  • After you have placed and order and paid, it will be scheduled for the next available date based on the size of the shipping kit you choose.
  • We ship the cooler box to you via TNTExpress. We will provide you with the tracking numbers to help follow its course.

Will I receive updates?

  • Yes! We keep you in the loop throughout the whole process.

I need to change my address

That is no worries at all, just be sure to email us immediately so we can update your file.

How is my milk shipped?

When will the shipping kit arrive?

  • You will receive a pre-paid express shipping label with your order.
  • You should aim to ship on Monday/Tuesday to avoid any delays and over the weekend storage.
  • We will track its every move!

How do I use the shipping box?

  • Pack your insulated cooler immediately before shipping and ensure that your milk is frozen solid when it is being packed.
  • The cooler will keep your milk frozen for at least 3 days.

Do you do local drop off?

Yes if you live on the Mid North Coast you are more than welcome to drop your milk off personally.

Safety

What quality Control measures are in place?

  1. No thawing: your milk is kept frozen at all times during shipping and whilst in the labratory

How do I use the shipping box?

  • Pack your insulated cooler immediately before shipping and ensure that your milk is frozen solid when it is being packed.
  • The cooler will keep your milk frozen for at least 3 days.

Do you do local drop off?

Yes if you live on the Mid North Coast you are more than welcome to drop your milk off personally.